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Our facility was very familiar with the vendor. The GMS was already installed, and it was vendor of choice for our management company. The vendor also has a unique offering combining a successful distribution channel with a call center.
The biggest issue for our facility was the expense. In 2024 we bartered over 3000 tee times for the GMS, call center and distribution. In 2025 we are installing ForeUP. (going live in 2 weeks as of this post) While most of the technology worked fine for our facility, I recently interviewed our F&B manager. She said "the G1 app never worked for the bev cart, we ended up taking a picture of customer cards and ringing them back in the clubhouse. I am glad we are getting a new vendor."
Our facility was very familiar with the vendor. The GMS was already installed, and it was vendor of choice for our management company. The vendor also has a unique offering combining a successful distribution channel with a call center.
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The biggest issue for our facility was the expense. In 2024 we bartered over 3000 tee times for the GMS, call center and distribution. In 2025 we are installing ForeUP. (going live in 2 weeks as of this post) While most of the technology worked fine for our facility, I recently interviewed our F&B manager. She said "the G1 app never worked for the bev cart, we ended up taking a picture of customer cards and ringing them back in the clubhouse. I am glad we are getting a new vendor."
Tech is very expensive and lacks features of many competitors. The value of distribution is only measured by the number of new customers acquired. Call Centers are expensive and are unnecessary when you can move them to a free, direct channel. It's important to make sure the services you are receiving equate to the barter you are paying. Look at competitive systems to determine if the price matches industry norms.
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